1. General Rule

Order changes are strictly allowed only while the order status is “Awaiting Bank Wire Payment.”
Once an order moves to any other status, no changes are permitted.

2. Orders Eligible for Change

While an order is in Awaiting Bank Wire Payment status, customers may request changes, including:

• Modifying products or quantities

• Changing the delivery address

• Changing the shipping method

• Cancelling the order

How changes are handled:

• Customers must contact us with their order reference number

• Changes are processed only if payment has not yet been received

• No fees apply, as the order has not been paid

3. Important Notes

• Order change requests must be submitted before payment is received

• We reserve the right to refuse changes if payment confirmation is pending or processing

• Once payment is confirmed, the order becomes final

• Changes requested after payment will require order cancellation and refund, followed by a new order placement (where applicable)